IT Assistant – Hawthorne

Posted 5 months ago

Basic Purpose: Assist and support in IT Department with installation, operation, and
maintenance of computer systems, RF, phones and other related technologies

Functional Responsibilities:
. Assist IT Manager on ongoing projects
. Providing daily support for computer network users
. Setting up printers, routers, RF Guns
. Repairing equipment
. Configuring hardware and software

Critical Duties & Responsibilities:
. Go to every branch and install software, updates, patches on
computer. Evaluates system and completes routine computer
. Develop and maintain asset list of all modems, printers, and
. Provide help desk support such as resetting passwords, fixing
printers and other typical support for users
. Run, maintain, distribute and achieve phone reports
. Eclipse support and training. Sit with new users and go over
companies computer systems and teach basic on our ERP system
.Provide coverage for current IT Director when traveling or
. Liaise with third-party support and PC equipment vendors when

Requirements & Qualifications:
. Bachelor’s Degree in information systems, computer science or
related degree or certifications
. Ability to maintain an effective and positive working relationship
with other employees
. Positive Customer Service attitude
. Flexible schedule, ability to travel and car required
. Excellent communication, organization and documentation skills
. Pleasant disposition and patience to teach and listen
. Able to meet deadlines

Please contact our Human Resources department for more information or to apply.

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